Student Nannies: Questions for parents and students

FAQ's/HELP

    General
  • What is StudentNannies.com?

    Student Nannies is an online marketplace connecting local students and families to offer a smart solution to term-time and school holiday childcare.

    Parents can discover, book and pay Student Nannies on the platform. Students and Parents can create a free profile detailing their availability, or outlining their childcare requirements, and search the site to find a suitable match. Then it’s up to you to contact the person, get to know them, make a match and book them.

    We take great care to ensure that our Student Nannies are superb – babysitting experience, background checked, ID checked and interviewed by a mum or teacher.

    Students set their own rates. When a parent makes a booking for a job they are entering into a contract with that Student Nanny to hire them for the job and pay them the hourly rate they display in their profile. Once the job is complete the parent or Student Nanny can end the sit, confirm the amount, add any extras and pay through the platform. No need to make a cash dash!

    There are now two types of membership at Student Nannies.

    You can pay as you go, with a small platform charge every time you book a Student Nanny which helps us to continue to provide you with a seamless childcare experience, or regular users can become a VIP member which costs £15/month and includes all fees for all bookings. 

    Remember, only Student Nannies booked and paid through the platform are ID checked, background checked and interviewed by a mum or teacher.

    *Student Nannies does not employ students and is independent of all its members’ businesses and although they registered with us and have agreed to abide by our Rights Rules & Responsibilities document  we are not a policing organisation and do not accept any liability for them. Your contract is with your chosen Student Nanny and therefore you should make your own reference checks and rely on your own judgment as to their credibility

    Using the site
  • Something has gone wrong with the website, what can I do?

    While we have made every effort to ensure that the Student Nannies website works speedily and efficiently, there may occasionally be glitches because we are a new business and we are still learning. If you encounter any problems we’d really appreciate it if you could let us know on hello@studentnannies.com so we can fix it for you.

  • I didn’t find any parent/student matches – what can I do?

    Try not refining your search, simply search for students near to you. Student Nannies is a new service and we’re doing everything we can to let parents and students know about it so they can sign up, but it may take us a while to build up enough members for you to be able to use the advanced search functions. Please help us spread the word by sharing our link on Facebook!

  • I am having trouble uploading a profile picture – what’s going wrong?

    It could be that your image file is too large – anything over 1MB is too big. Please either re-size your image or choose a smaller one.

  • I have found a Student Nanny that I like. How do I know they are good?

    We take safety very seriously and every Student Nanny on the platform has been ID checked, background checked and interviewed by a mother or a teacher.

    Read about our safety procedures here 

    You should ask potential Student Nannies for references from other parents who they may have babysat for or nannied for and you should verify these by contacting the person giving the reference to ensure they are genuine.

    For more help on vetting a potential Student Nanny, including DBS checks, see our Safety Page which contains tips on how to stay safe when using our service.

  • How do I contact a Student Nanny or parent?

    Simply use our secure, private messaging system to send them a message via our website. Until you have made a booking you cannot swap personal contact details and must keep messaging on the platform. The personal contact details for both parents and Student Nannies are kept confidential. To send a message click the ‘Send Message’ button.
    When you send someone a message, we will send them an email to let them know they have a new message waiting.

  • How do I find contact details for a parent or Student Nanny I want to contact?

    For security, safety and confidentiality reasons we do not allow direct contact information such as email addresses and phone numbers to be displayed on users’ profiles.
    Parents and Student Nannies are free to disclose their contact details in private messages once they have made a booking.

  • Can I add a link to your website from mine?

    Yes, you are free to link to the studentnannies.com website from your own site.

    Membership
  • What do I get for free?

    You know the saying nothing in life is free?! Well it’s completely free to register with us and to create your profile.

    But if you want to book and pay our carefully curated and frankly superb collection of Student Nannies there are  two types of membership.

    You can pay as you go, with a small platform charge every time you book a Student Nanny which helps us to continue to provide you with a seamless childcare experience, or regular users can become a VIP member which costs £15/month and includes all fees for all bookings.

    Remember, only Student Nannies booked and paid through the platform are insured, ID checked, background checked and interviewed by a mum or teacher.

  • What is VIP membership?

    Sound the klaxon! There are now two types of membership at Student Nannies.

    You can pay as you go, with a small platform charge every time you book a Student Nanny which helps us to continue to provide you with a seamless childcare experience, or regular users can become a VIP member which costs £15/month and includes all fees for all bookings.

    Remember, only Student Nannies booked and paid through the platform are insured, ID checked, background checked and interviewed by a mum or teacher.

    To upgrade to VIP membership click here

  • How do I cancel my VIP membership subscription?

    To cancel your VIP membership subscription simply visit our cancellation page. VIP membership can be cancelled at anytime before your next payment is due. If you cancel your subscription, you will still be able to use any remaining time on your VIP membership before it expires. Remember that VIP membership means that you don’t pay platform charges to book – you can book multiple times a month for this flat monthly rate. Only Student Nannies booked and paid through the platform are insured, ID checked, background checked and interviewed.
    If you experience any difficulty in cancelling your VIP membership then please contact us

  • How do I close my account?

    If you would like to close your account for any reason, at any time, simply visit our cancellation page and you will be able to close your account.

    Safety
  • How can I vet a Student Nanny I am considering employing?

    We take safety very seriously and every Student Nanny on the platform has been ID checked, background checked and interviewed by a mother or a teacher.

    Read about our safety procedures here 

    You should ask potential Student Nannies for references from other parents who they may have babysat for or nannied for and you should verify these by contacting the person giving the reference to ensure they are genuine.

    For more help on vetting a potential Student Nanny, including DBS checks (we can help with this), see our Safety Page which contains tips on how to stay safe when using our service.

  • Are all Student Nannies police checked?

    All Student Nannies and parents are background checked with Comply Advantage (real-time checks on global Watch Lists, Politically Exposed Persons and Adverse Media)
    If you want further reassurance we can arrange a DBS check for you  through our Safety Page.

  • What is a DBS check?

    Criminal Records Bureau (CRB) checks are now called Disclosure and Barring Service (DBS) checks. DBS check applicants must be 16 or over. Access to the DBS checking service is only available to registered employers, it is not available to individuals – for peace of mind Student Nannies Ltd can organise an Enhanced check on a potential Student Nanny for you, with their permission. This includes checks for spent and unspent convictions, cautions, reprimands and final warnings, plus any additional information held by local police that’s reasonably considered relevant to the role being applied for. We’ve partnered with Devon County Council’s Safer Recruitment Service to provide a fast, secure, cost effective Disclosure & Barring Service (DBS) – all done online. Devon County Council is a Registered Umbrella Body with the Disclosure & Barring Service and provides DBS checks to over 900 organisations across the private, public and voluntary sectors including Universities, Schools, Academies, Colleges, Pre-schools & Nurseries, and Child & Adult Services. Average turnaround time from submission of check to receipt of disclosure is just 5 days.
    Start your DBS check here

    NB There are different rules for getting a criminal record check in Scotland and Northern Ireland – contact us at hello@studentnannies.com if you are in these areas

  • How does the DBS process work?

    First off, ensure you are a VIP member as only VIP members are able to make DBS applications. Then it’s a simple four-step process…

    1. To begin your application, click on the Safety button in our top navigation bar. Once you’re on the Safety page, click on the ‘Create a New DBS Application’. At this stage you will only need to provide some very basic information: the full name and email address of the Student Nanny you would like to undertake the DBS Check; your own name and email address details; and provide details to make an online payment of £65.
    2. The Student Nanny will then receive an email from Devon County Council requesting they complete an online form, which will take approximately 15 minutes – they will need to provide: National Insurance Number; previous 5-year address history; full name history including middle names.
    3. Once the Student Nanny has completed the form correctly, you will then be emailed by Devon County Council’s Safer Recruitment Service to confirm the Student’s ID. In order to do this you will have to see three forms of ID. Please only accept valid, current and original documents, do not accept photocopies. For more information on the ID approval process, see the link in Useful Links below.
    4. Once you have confirmed the ID of the Student, the team at Devon County Council will manage the DBS check process and once this is completed you will be provided with a certificate.

    USEFUL LINKS:

    ID Document Checklist to support DBS application

    Applicant – How to complete an online DBS application

    How to check a DBS Disclosure Certificate

  • How much does a DBS check through Student Nannies Ltd cost?

    We have chosen to get our DBS checks for Student Nannies Ltd through Devon County Council. They currently provide DBS checks to over 900 organisations across the private, public and voluntary sectors including Universities, Schools, Academies, Colleges, Pre-schools & Nurseries, and Child & Adult Services.
    Devon County Council charges Student Nannies Ltd £53.30 for every check. We charge a small admin cost on top, making the total fee for our members £65. Compare this to charges for childcare agencies or nanny agencies – which run into the thousands – and we believe we are very competitive.

  • How long does a DBS check take to process?

    One of the reasons we have chosen Devon County Council as our partner for DBS checks, is their reputation for a professional and efficient service. Their average turnaround time from submission of check to receipt of disclosure from Devon County council is just five days, allowing you to act fast when you’ve found your perfect Student Nanny (the you.gov site can take up to eight weeks to process DBS checks).

  • How long is a DBS check valid for?

    DBS check has no official expiry date. Any information included will be accurate at the time the check was carried out. It is up to an employer (ie. a parent) to decide if and when a new check is needed.

  • If a potential Student Nanny already has a DBS certificate, how do you check it?

    How to check a DBS disclosure certificate

  • What ID does a Student Nanny have to provide for a DBS check?

    Document checklist to support online DBS ID Verification

    Online Security and Data Protection
  • Is my personal information safe?

    Yes – we will never sell the personal data that you give us when you join or create a profile. The information we ask for is solely used for providing the service we offer.
    Our website features our own unique secure, private messaging system which is used by members to contact each other.We follow security procedures as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. Our Data Protection Registration Number is: ZA175340. Please read our Privacy Policy for more details.

  • How secure are my bank details on the website?

    Very secure, all financial transactions are processed by Stripe one of the world’s leading online payment service providers. Security is one of the biggest considerations in everything Stripe does. If you have any questions after reading this, or encounter any issues, please contact them directly at security@stripe.com.
    Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.Stripe forces HTTPS for all services, including their public website. They regularly audit the details of their implementation: the certificates they serve, the certificate authorities they use, and the ciphers they support. They use HSTS to ensure browsers interact with Stripe only over HTTPS. Stripe is also on the HSTS pre-loaded lists for both Chrome and Firefox.
    All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plain text card numbers; instead, they can just request that cards be sent to a service provider on a static white list. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).

  • Should I use my real name in my profile?

    We would advise not to use just your first name in your Student Nannies’ profile.

    For Parents
  • How much should a Student Nanny get paid?

    When you have interviewed a Student Nanny you want to hire, you negotiate hourly rates and terms of employment directly with them. We recommend that parents pay students a reasonable wage that reflects babysitting fees in their area. This should be higher than the minimum wage but we’ve included the (rather shocking!) figures below so you have a starting point in mind. As another rough guideline, usually babysitting rates are about £8-£10 an hour, going up as high as £12-£14 an hour in some areas.

    These rates are for the National Living Wage and the National Minimum Wage from April, 2019. The rates change every April.

    25+ paid £8.21/hr

    21 to 24 paid £7.70/hr

    18 to 20 paid  £6.15/hr

  • How is the Student Nanny paid for their time?

    When you make a booking for a job you are entering into a contract with that Student Nanny to hire them for the job and pay them the hourly rate they display in their profile. Once the job is complete you can end the sit, confirm the amount, add any extras and pay through the platform. No need to make a cash dash! Studentnannies.com is not responsible for paying the Student Nannies, they are employed by the parents. Student Nannies are unable to accept Childcare vouchers or Child Tax Credits as payment.

  • What questions should I ask a potential Student Nanny?

    You should already know quite a lot about them from their profile – their name, age, where they are studying, what they are studying, what kind of hours they are seeking to work, whether they have babysitting experience etc. But meeting them is a chance to flesh out these answers. We’d suggest this basic list of questions to get you started….

    • Can you talk me through your previous babysitting experience?
    • Could you cook a basic child’s meal – what dishes would you suggest?
    • Have you ever administered any First Aid?
    • What would you do if my child fell over and bumped his or her head?
    • If my child was playing up, how would you resolve the situation?
  • Do we need to worry about tax and National Insurance?

    The HMRC has a helpful page outlining all of your responsibilities when employing someone to provide childcare – see this link https://www.gov.uk/au-pairs-employment-law/nannies

  • Can parents/students link up with more than one counterpart?

    Of course! While some families might only need the help of one Student Nanny, we think that some families might be grateful to link up with several nannies who can work on different days at different times, or with different skills/specialisms.

  • How do I make tutoring arrangements with a Student Nanny?

    Parents and students should speak directly about what the student can teach their child. But it’s worth noting that at Student Nannies we believe that there’s a lot to be said for ‘talking around a subject’ rather than hothouse studying. So if your child is struggling with Spanish, maybe hire a Spanish student who can chat to them in Spanish casually and teach them the lyrics to their favourite song in Spanish – this is bound to stick much more than sitting at a table staring at a Spanish text book.

    For Student Nannies
  • Will being a Student Nanny interfere with my studies?

    No, the beauty of being a Student Nanny is that you can hopefully find a match with a family, or several families, who need help when you are available. You can take on as many or as few hours as you want, to fit in with your studies.

    What’s the situation with my tax and National Insurance?

    As a Student Nanny you are self employed and responsible for your own tax and National Insurance contributions. The HMRC has a helpful page outlining all of your responsibilities – see this link https://www.gov.uk/student-jobs-paying-tax  

  • Do I need any qualifications to be a Student Nanny?

    Nannies do not need any formal qualifications by law. However, when you are writing your profile, it’s likely that you will get a better response from parents if you have babysitting or nannying experience and recent references. We would recommend that parents pay for students to have a DBS check if they don’t have one (some have one already if they are doing Summer camps like Camp America). Also, if you have any extras like a First Aid certificate, or an education qualification or anything else that might be relevant then shout about it on your profile!

  • What if I start working for a family and we don’t click?

    Our first advice in this situation would be to make sure you give it a few weeks to settle in. If, after this period, you still have concerns, then chat to the family openly and let them know what is bothering you. If things don’t improve, give notice (which you should have agreed in your initial conversations about the role) and move on to a new family.

  • How much should a Student Nanny get paid?

    We would recommend that the fee you receive is reflective of babysitting charges in your area. This would usually be between £8-£12 an hour, depending on the area.

  • What do you do to keep Student Nannies safe?

    All parents are background checked with Comply Advantage (real-time checks on global Watch Lists, Politically Exposed Persons and Adverse Media). This background check is also constantly updated so we’ll be alerted if there are any red flags against a parent and can take action immediately.

    We recommend that before a booking Student Nannies have an initial call with a parent, then arrange to meet in a public place like a coffee shop for an in-person chat. If you think you are a potential match you can then arrange a second meeting at the family home to meet the children.

    Still Stuck?
  • My question has not been answered

    If your question has not been answered please contact us and will get back to you with a response as soon as possible. We aim to answer all customer support requests within 24 hours.