Student Nannies: Questions for parents and students

FAQ's/HELP

    General
  • What is StudentNannies.com?

    Student Nannies is an online service connecting local students and families to offer a smart solution to term-time and school holiday childcare. Students and Parents can create a free profile detailing their availability, or outlining their childcare requirements, and search the site to find a suitable match.
    Our unique network takes the headache out of post-school pick ups, inset days and school holidays by connecting parents with reliable, smart students looking for flexible work in and out of term time. Simply by registering on the site, parents can find their perfect Student Nanny match while students can find a family to help, enjoy the benefit of well-paid, fulfilling work and gain a career mentor. We are not a nanny agency, we simply provide a smart network through which students and parents can discover local matches. Then it’s up to you to contact the person, meet up, chat and see if you want to work together. Students and parents negotiate their own rates, we don’t charge commission and there are no hidden fees.

    Using the site
  • Something has gone wrong with the website, what can I do?

    While we have made every effort to ensure that the Student Nannies website works speedily and efficiently, there may occasionally be glitches because we are a new business and we are still learning. If you encounter any problems we’d really appreciate it if you could let us know on hello@studentnannies.com so we can fix it for you.

  • I didn’t find any parent/student matches – what can I do?

    Try not refining your search, simply search for students near to you. Student Nannies is a new service and we’re doing everything we can to let parents and students know about it so they can sign up, but it may take us a while to build up enough members for you to be able to use the advanced search functions. Please help us spread the word by sharing our link on Facebook!

  • I am having trouble uploading a profile picture – what’s going wrong?

    It could be that your image file is too large – anything over 1MB is too big. Please either re-size your image or choose a smaller one.

  • I have found a Student Nanny that I like. How do I know they are good?

    We always encourage parents to do as much research as possible once they have found a Student Nanny that they are interested in using. We suggest you arrange your first face to face meeting in a public place, before having a follow up interview that may be at the parent’s home.

    Here are a few pointers: ask them to describe their personality; did they grow up with younger siblings?; if they were to prepare your child a packed lunch, what would they put it in?; can they cook and what would they make your children for tea?; if your child was playing up, how would they react?; how does their week at university work in terms of hours; how many hours a week they’d like to work; when they are available to start from; and about any relevant experience (baby sitting/looking after siblings/cousins/previous nannying work). Ask to see two forms of ID – a valid NUS card (University ID), a birth certificate, driver’s licence or a passport. You should ask potential Student Nannies for references from other parents who they may have babysat for or nannied for and you should verify these by contacting the person giving the reference to ensure they are genuine.

    For more help on vetting a potential Student Nanny, including DBS checks, see our Safety Page which contains tips on how to stay safe when using our service.

  • How do I contact a Student Nanny or parent?

    Simply use our secure, private messaging system to send them a message via our website (available to VIP Members only). The personal contact details for both parents and Student Nannies are kept confidential. To send a message click the ‘Send Message’ button.
    When you send someone a message, we will send them an email to let them know they have a new message waiting.

  • Why can’t I send messages?

    Free members can only receive messages – in order to send messages to other members you must upgrade to VIP membership (£15 a month for parents and £10 a year for students).

  • How do I find contact details for a parent or Student Nanny I want to contact?

    For security, safety and confidentiality reasons we do not allow direct contact information such as email addresses and phone numbers to be displayed on users’ profiles.
    Parents and Student Nannies are free to disclose their contact details in private messages.

  • Can I add a link to your website from mine?

    Yes, you are free to link to the studentnannies.com website from your own site.

    Membership
  • What do I get for free?

    It’s completely free to register with us and to create your profile. Free members can read and reply to messages that have been sent to them from our VIP members. To sign-up for free click here

  • What is VIP membership?

    StudentNannies.com VIP membership is for parents and students who want to be more proactive in their search. Our VIP members can use our safe and secure private messaging system to initiate contact with all other members. Don’t sit back and wait for someone to contact you; become a VIP member and get talking right away! VIP membership is the essential tool for parents with an immediate childcare requirement.
    We also have a range of offers and promotions that are exclusively available to our VIP Members.There is a small charge for being a VIP member which helps cover the costs of running our platform. The price is currently £15 per month for parents and £10 a year for students.
    To upgrade to VIP membership click here

  • How do I cancel my VIP membership subscription?

    To cancel your VIP membership subscription simply visit our cancellation page. VIP membership can be cancelled at anytime before your next payment is due. If you cancel your subscription, you will still be able to use any remaining time on your VIP membership before it expires.
    If you experience any difficulty in cancelling your VIP membership then please contact us

  • How do I close my account?

    If you would like to close your account for any reason, at any time, simply visit our cancellation page and you will be able to close your account.

    Safety
  • How can I vet a Student Nanny I am considering employing?

    We suggest that parents message students initially and, if they think they could be a good fit, meet them in a public place like a coffee shop for a chat. If this initial meeting goes well, parents may want to have a second interview at their home, so that their children can meet the Student Nanny.
    Registration with an official body is not a statutory requirement for nannies. We recommend that parents ask to see two forms of ID – a valid NUS card (University ID), a birth certificate, driver’s licence or a passport. Ask if local references for babysitting or nannying are available and, if they are, get in touch with the referees to validate them and, if necessary, ask for more detail. Always check references thoroughly. We also recommend that parents ask if the Student Nanny is DBS checked (if so ask to see the certificate), and if they are not, ask if
    they would be happy to undergo a DBS check – we can help with this

  • Are all Student Nannies police checked?

    No, but we would recommend that you get the student to undertake a DBS check – VIP members can arrange this through our Safety Page.

  • What is a DBS check?

    Criminal Records Bureau (CRB) checks are now called Disclosure and Barring Service (DBS) checks. DBS check applicants must be 16 or over. Access to the DBS checking service is only available to registered employers, it is not available to individuals – for peace of mind Student Nannies Ltd can organise an Enhanced check on a potential Student Nanny for you, with their permission. This includes checks for spent and unspent convictions, cautions, reprimands and final warnings, plus any additional information held by local police that’s reasonably considered relevant to the role being applied for. We’ve partnered with Devon County Council’s Safer Recruitment Service to provide a fast, secure, cost effective Disclosure & Barring Service (DBS) – all done online. Devon County Council is a Registered Umbrella Body with the Disclosure & Barring Service and provides DBS checks to over 900 organisations across the private, public and voluntary sectors including Universities, Schools, Academies, Colleges, Pre-schools & Nurseries, and Child & Adult Services. Average turnaround time from submission of check to receipt of disclosure is just 5 days.
    Start your DBS check here

    NB There are different rules for getting a criminal record check in Scotland and Northern Ireland – contact us at hello@studentnannies.com if you are in these areas

  • How does the DBS process work?

    First off, ensure you are a VIP member as only VIP members are able to make DBS applications. Then it’s a simple four-step process…

    1. To begin your application, click on the Safety button in our top navigation bar. Once you’re on the Safety page, click on the ‘Create a New DBS Application’. At this stage you will only need to provide some very basic information: the full name and email address of the Student Nanny you would like to undertake the DBS Check; your own name and email address details; and provide details to make an online payment of £65.
    2. The Student Nanny will then receive an email from Devon County Council requesting they complete an online form, which will take approximately 15 minutes – they will need to provide: National Insurance Number; previous 5-year address history; full name history including middle names.
    3. Once the Student Nanny has completed the form correctly, you will then be emailed by Devon County Council’s Safer Recruitment Service to confirm the Student’s ID. In order to do this you will have to see three forms of ID. Please only accept valid, current and original documents, do not accept photocopies. For more information on the ID approval process, see the link in Useful Links below.
    4. Once you have confirmed the ID of the Student, the team at Devon County Council will manage the DBS check process and once this is completed you will be provided with a certificate.

    USEFUL LINKS:

    ID Document Checklist to support DBS application

    Applicant – How to complete an online DBS application

    How to check a DBS Disclosure Certificate

  • How much does a DBS check through Student Nannies Ltd cost?

    We have chosen to get our DBS checks for Student Nannies Ltd through Devon County Council. They currently provide DBS checks to over 900 organisations across the private, public and voluntary sectors including Universities, Schools, Academies, Colleges, Pre-schools & Nurseries, and Child & Adult Services.
    Devon County Council charges Student Nannies Ltd £53.30 for every check. We charge a small admin cost on top, making the total fee for our members £65. Compare this to charges for childcare agencies or nanny agencies – which run into the thousands – and we believe we are very competitive.

  • How long does a DBS check take to process?

    One of the reasons we have chosen Devon County Council as our partner for DBS checks, is their reputation for a professional and efficient service. Their average turnaround time from submission of check to receipt of disclosure from Devon County council is just five days, allowing you to act fast when you’ve found your perfect Student Nanny (the you.gov site can take up to eight weeks to process DBS checks).

  • How long is a DBS check valid for?

    DBS check has no official expiry date. Any information included will be accurate at the time the check was carried out. It is up to an employer (ie. a parent) to decide if and when a new check is needed.

  • If a potential Student Nanny already has a DBS certificate, how do you check it?

    How to check a DBS disclosure certificate

  • What ID does a Student Nanny have to provide for a DBS check?

    Document checklist to support online DBS ID Verification

    Online Security and Data Protection
  • Is my personal information safe?

    Yes – we will never sell the personal data that you give us when you join or create a profile. The information we ask for is solely used for providing the service we offer.
    Our website features our own unique secure, private messaging system which is used by members to contact each other.We follow security procedures as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. Our Data Protection Registration Number is: ZA175340. Please read our Privacy Policy for more details.

  • How secure are my bank details on the website?

    Very secure, all financial transactions are processed by Stripe one of the world’s leading online payment service providers. Security is one of the biggest considerations in everything Stripe does. If you have any questions after reading this, or encounter any issues, please contact them directly at security@stripe.com.
    Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.Stripe forces HTTPS for all services, including their public website. They regularly audit the details of their implementation: the certificates they serve, the certificate authorities they use, and the ciphers they support. They use HSTS to ensure browsers interact with Stripe only over HTTPS. Stripe is also on the HSTS pre-loaded lists for both Chrome and Firefox.
    All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plain text card numbers; instead, they can just request that cards be sent to a service provider on a static white list. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).

  • Should I use my real name in my profile?

    We would advise not to use any part of your real name in your Student Nannies’ username.

    For Parents
  • How much should a Student Nanny get paid?

    When you have interviewed a Student Nanny you want to hire, you negotiate hourly rates and terms of employment directly with them. We recommend that parents pay students a reasonable wage that reflects babysitting fees in their area. This should be higher than the minimum wage but we’ve included the (rather shocking!) figures below so you have a starting point in mind. As another rough guideline, usually babysitting rates are about £7-£9 an hour, going up as high as £12 an hour in some areas.

  • How is the Student Nanny paid for their time?

    It is your responsibility to agree a fee and payment structure with your Student Nanny. Studentnannies.com are not responsible for paying the Student Nannies. Student Nannies are unable to accept Childcare vouchers or Child Tax Credits as payment.

  • What questions should I ask a potential Student Nanny?

    You should already know quite a lot about them from their profile – their name, age, where they are studying, what they are studying, what kind of hours they are seeking to work, whether they have babysitting experience etc. But meeting them is a chance to flesh out these answers. We’d suggest this basic list of questions to get you started….

    • Can you talk me through your previous babysitting experience?
    • Could you cook a basic child’s meal – what dishes would you suggest?
    • Have you ever administered any First Aid?
    • What would you do if my child fell over and bumped his or her head?
    • If my child was playing up, how would you resolve the situation?
  • Do we need to worry about tax and National Insurance?

    The HMRC has a helpful page outlining all of your responsibilities when employing someone to provide childcare – see this link https://www.gov.uk/au-pairs-employment-law/nannies

  • Can parents/students link up with more than one counterpart?

    Of course! While some families might only need the help of one Student Nanny, we think that some families might be grateful to link up with several nannies who can work on different days at different times, or with different skills/specialisms.

  • How do I make tutoring arrangements with a Student Nanny?

    Parents and students should speak directly about what the student can teach their child. But it’s worth noting that at Student Nannies we believe that there’s a lot to be said for ‘talking around a subject’ rather than hothouse studying. So if your child is struggling with Spanish, maybe hire a Spanish student who can chat to them in Spanish casually and teach them the lyrics to their favourite song in Spanish – this is bound to stick much more than sitting at a table staring at a Spanish text book.

    For Student Nannies
  • Will being a Student Nanny interfere with my studies?

    No, the beauty of being a Student Nanny is that you can hopefully find a match with a family, or several families, who need help when you are available. You can take on as many or as few hours as you want, to fit in with your studies.

  • Do I need any qualifications to be a Student Nanny?

    Nannies do not need any formal qualifications by law. However, when you are writing your profile, it’s likely that you will get a better response from parents if you have babysitting or nannying experience and recent references. We would recommend that parents pay for students to have a DBS check if they don’t have one (some have one already if they are doing Summer camps like Camp America). Also, if you have any extras like a First Aid certificate, or an education qualification or anything else that might be relevant then shout about it on your profile!

  • What if I start working for a family and we don’t click?

    Our first advice in this situation would be to make sure you give it a few weeks to settle in. If, after this period, you still have concerns, then chat to the family openly and let them know what is bothering you. If things don’t improve, give notice (which you should have agreed in your initial conversations about the role) and move on to a new family.

  • How much should a Student Nanny get paid?

    We would recommend that the fee you receive is reflective of babysitting charges in your area. This would usually be between £8-£10 an hour, depending on the area.

    Still Stuck?
  • My question has not been answered

    If your question has not been answered please contact us and will get back to you with a response as soon as possible. We aim to answer all customer support requests within 24 hours.